Webshop orders

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries please email rachel@cotswoldveganbakery.co.uk. 

Placing an Order

Place your order via our online ordering page. Payment will be taken when you order, and you will receive an automated order confirmation.

Cancellation of an Order

If you cancel your order more than five working days before your scheduled collection/delivery date we will offer you a full refund. 

In the event of a cancellation with notice of five or fewer working days, we will retain a 20% cancellation fee. In the event of very late cancellations we reserve the right to withhold up to 100% of all monies paid. 

Terms of Payment

Payment will be taken in full at the time of order.

Collection/Delivery

Typically, webshop orders are available for collection only. Collection will be from our bakery at 88 London Road, Cheltenham, GL52 6EH.

Please note, once you have taken receipt of the product we can no longer be held liable for any damage or change in the product.

Labeling and Allergens

Allergens are listed on each item’s product page. If you have any questions about the allergens in our products, please contact us on rachel@cotswoldveganbakery.co.uk. 

We cannot cater for people with severe or life-threatening allergies, as our cakes are made in a kitchen which handles all allergens.

What happens if Cotswold Vegan Bakery have to cancel an order

In the unlikely event that we have to cancel an order we will offer you a full refund.

Bespoke and Signature Cake order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries please email rachel@cotswoldveganbakery.co.uk. 

Placing an Order

To place an order, first complete our Enquiry Form on the Our Cakes page of our website. We send you an Acknowledgement Email to confirm whether your preferred date is available, and to go over any details with you. 

Once we have finalised and agreed the details of your order, we will send you an Order Confirmation Email, summarising the details of the order and including a price breakdown. 

For signature cakes, we require at least a week’s notice. For Bespoke cakes, we need at least two weeks. Please note, more complex cakes may require more notice to allow time for designing the cake and ordering any specialist equipment or ingredients. 

Cancellation of an Order

If you cancel your order more than four weeks before your scheduled collection/delivery date we will offer you a full refund. 

In the event of a cancellation less than four weeks before your scheduled collection/delivery date, we will retain 50% of the deposit paid at the time of booking. 

For cancellations less than two weeks before the scheduled collection/delivery date, we will retain the whole deposit. In the event of very late cancellations we reserve the right to withhold up to 100% of all monies paid. 

Terms of Payment

We require payment in full for signature cakes at the point we send the Order Confirmation Email. For Bespoke cake orders, you will be required to pay a 50% deposit when we send the Order Confirmation Email in order to secure your order date. The balance will be due two weeks before your scheduled collection/delivery date. 

A 50% deposit will be due for Wedding Cake orders at the point of the Order Confirmation Email, and the balance will be due four weeks before the wedding date. 

Your order date will not be secure until we have received this payment, and we may offer your date to other customers. We will not give your date away without first contacting you. 

Collection/Delivery

We offer delivery on cakes to order within a 30 mile radius of our kitchen in Cheltenham (GL52 6EH). There will be a mileage-based fee for delivery which will be quoted when you place your order. With the exception of wedding cakes, you can collect your cake from our kitchen free of charge, though we strongly recommend that any tiered cakes are delivered. 

We hand deliver all wedding cakes within a 60 mile radius of our kitchen in Cheltenham (GL52 6EH). If your venue is beyond this radius please get in touch, and we will do what we can to arrange delivery. There will be an additional fee for delivery and set up, which we will outline when we give you your quote. Unfortunately wedding cakes cannot be collected. 

Please note, once you have taken receipt of the product it is your responsibility and you will be fully liable for any damage or change in the product. 

Labelling and Allergens

You will have the opportunity to make any allergies known through the Enquiry Form, and we will inform you of the allergens in a cake in the Order Confirmation Form. You must inform us of any allergies. If we are not informed of allergies, Cotswold Vegan Bakery cannot be held responsible for any adverse reactions that may be caused as a result. 

We cannot cater for people with severe or life-threatening allergies, as our cakes are made in a kitchen which handles all allergens (excluding animal products). 

You can find information about allergens here. If you have any questions, please get in touch. 

What happens if Cotswold Vegan Bakery has to cancel an order

In the unlikely event that we have to cancel an order we will offer you a full refund.